Money Transmitter Licenses

We are a licensed money transmitter in the following states:

Consumer Protection

CONSUMER PROTECTION

JPay’s Customer Service team works actively to answer and address any concerns or issues that you may have. Please contact JPay’s Customer Service Department prior to contacting your jurisdiction of residence. JPay’s Customer Service Department can be reached at 1-800-574-5729.

Para preguntas o quejas, se les recomienda a los clientes que primero contacten al Departamento de Soporte al Cliente de JPay LLC al 1-800-574-5729.

CONSUMER FRAUD ALERT

It is JPay’s aim to educate consumers on steps that they may take to safeguard their personal information in order to avoid instances of consumer fraud. JPay recommends individuals seeking to send money to a friend or loved one to act with caution, and never send money to a receiver whose identity cannot be verified. Any funds received by a recipient not known to the sender will not be refunded.

If you suspect you are a victim of fraud, please contact JPay’s Customer Service Department immediately at 1-800-574-5729.

JPay LLC (“JPay”) is licensed or authorized to provide Money Transfer Services in 52 states and jurisdictions as is applicable and holds NMLS ID #926932. JPay is registered as a Money Services Business (“MSB”) with the Financial Crimes Enforcement (“FinCEN”).

CONSUMER – REGULATORY NOTICES

Alaska Customers

Arkansas Customers

California Customers

JPay LLC is a money transmitter licensed by the California Department of Financial Protection and Innovation.

California's Financial Abuse Reporting Act of 2005 was created to protect elders, dependent adults, and developmentally disabled persons from many types of abuse and neglect, including financial fraud. California law defines elderly people as those who are aged 65 or older. To report suspected elder financial abuse, you may contact your local county Adult Protective Services (APS) Office by calling 1(916) 651-5350. Abuse reports may also be mailed to your local law enforcement agency.

Colorado Customers

COLORADO DIVISION OF BANKING

COLORADO MONEY TRANSMITTERS ACT

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a question about or problem with your transaction – THE MONEY YOU SENT

You must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado resident and have a complaint about the money transmitter - THE COMPANY THAT SENT YOUR MONEY

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202.

email: DORA_BankingWebsite@state.co.us website: https://banking.colorado.gov/industry/money-transmitters

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Please see here.

DIVISIÓN BANCARIA DE COLORADO

ACTO DE TRANSMISORES DE DINERO EN COLORADO AVISO A LOS CLIENTES

Entidades diferentes a aquellas instituciones financieras aseguradas por el FDIC, que dirigen actividades de envío de dinero en Colorado, incluyendo venta de giros postales, giro de fondos e instrumentos de pago o crédito requieren tener licencia de la División Bancaria del Estado de Colorado de acuerdo con el Acto de Transmisores de Dinero, Título 11, Artículo 110, del Estatuto Revisado de Colorado.

Si usted tiene una pregunta o duda acerca

DE SU TRASACCIÓN - DEL DINERO QUE ENVIÓ

Por favor póngase en contacto con el agente de envíos monetarios que

procesó su transacción para obtener ayuda. La División Bancaria de

Colorado no tiene acceso a esta información.

Si usted es un residente del estado de Colorado y tiene una queja sobre

EL AGENTE DE ENVIÓS MONETARIOS – LA COMPAÑÍA QUE ENVIÓ SU DINERO

Todas las quejas deben de ser entregadas por escrito. Por favor llene la forma de quejas que se encuentra en el sitio web de la División Bancaria de Colorado y entrégue la forma junto con los documentos que apoyen su queja por correo o por correo electrónico a la División Bancaria de Colorado al: División Bancaria de Colorado (Colorado División of Banking) 1560 Broadway Suite 975, Denver, CO 80202, o por correo electrónico.

correo electrónico: DORA_BankingWebsite@state.co.us sitio web: https://banking.colorado.gov/industry/money-transmitters

Sección 11-110-120, C.R.S. requiere que agentes de envíos monetarios y compañías de giros postales coloquen este anuncio en un lugar visible, notorio y alumbrado.

Favor ver segunda página del anexo.

Florida Customers

JPay LLC is a money transmitter licensed by the Florida Office of Financial Regulation under Florida Statues Chapter 560, Part II.

For suspected violations related to Part II of Chapter 560, Florida residents may file a complaint by mail with the Florida Office of Financial Regulation at 200 East Gaines Street, Tallahassee, FL 32399-0376, or by calling (877) 693-5236.

Georgia Customers

JPay LLC is a money transmitter licensed by the Georgia Department of Banking and Finance, under the Georgia Sale of Check Act, license Number 44761.

Illinois Customers

JPay LLC is a money transmitter licensed by the Illinois Department of Financial and Professional Regulation, Division of Financial Institutions (“IDFPR”).

The Illinois Department of Financial and Professional Regulation, Division of Financial Institutions directs Illinois residents to make a complaint through the following methods:

Online https://www.idfpr.com/DFI/DFIComplaintForm.asp

Mail

Illinois Division of Banking 320 West Washington Street Springfield, IL 62786

Phone

1-888-298-8089

Maryland Customers

JPay LLC is money transmitter licensed by the Maryland Commissioner of Financial Regulation, NMLS ID #926932. Licensing status can be verified at NMLS Consumer Access.

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding JPay LLC money transfer services at:

Office of the Commissioner of Financial Regulation

Attention: Complaint Unit

1100 North Eutaw Street, Suite 611

Baltimore, Maryland 21201

Telephone: 1-888-784-0136

  New York Customers

JPay LLC is a money transmitter licensed by the New York Department of Financial Services.

New York customers can direct unresolved complaints to:

Mail

Consumer Assistance Unit

NYS Department of Financial Services One Commerce Plaza

Albany, NY 12257

Telephone

1-877-BANK-NYS (1-877-226-5697)

Online http://www.dfs.ny.gov/consumer/fileacomplaint.htm

JPay LLC es una empresa de remesas con licencia emitida por el Departamento de Servicios Financieros del Estado de Nueva York (New York Department of Financial Services). Clientes residentes del estado puede presentar sus quejas ante el Departamento de Servicios Financieros de Nueva York (A/A: Consumer Assistance Unit) a la siguiente dirección: One Commerce Plaza, Albany, NY 12257.

Texas Customers

JPay LLC is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking.

Any customer wishing to file a complaint against JPay LLC should first contact directly JPay's Customer Support Department at 1-800-574-5729.  After first contacting JPay LLC, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to the address indicated below.

In Person or U.S. Mail: Texas Department of Banking, Non-Depository Supervision Division, 2601 North Lamar Blvd., Austin, TX 78705. Toll Free: 1(877)276-5554. Internet: www.dob.texas.gov

Para preguntas o quejas, se les recomienda a los clientes que primero contacten directamente al departamento de Soporte al Cliente de JPay LLC al 1-800-574-5729.  

Luego de haber contactado a JPay LLC., si aún su queja referente a la actividad de transmisión de dinero, no ha sido resuelta, favor contactar directamente a la autoridad bancaria del estado (Texas Department of Banking, Non-Depository Supervision Division) en el 2601 North Lamar Blvd., Austin, Texas 78705, por teléfono: 1-877-276-5554 (gratuito), o visitando la página de web www.dob.texas.gov

Washington Customers

Entities other than FDIC insured financial institutions that conduct money transmission activities in Washington State, including the sale of payment of money or credit are required to be licensed. If there are questions or concerns regarding a transaction with a licensee, please contact the Washington State Department of Financial Institutions at (360) 902-8703 or by mail at: Department of Consumer Services, 150 Israel Road Southwest, Olympia, WA 98504-1200.

To file a complaint, please provide: the name of the company, office location, and who you contacted at the company; your name, mailing address, and ten digit phone numbers; and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: www.dfi.wa.gov under Consumer Information: File a Complaint.

**Notice** Fraudulent transactions may result in the loss of money with no recourse.